Features

  • Dashboards with KPIs built into Salesforce
  • Integrates external data with Salesforce data
  • Predictive analytics and recommendations with Einstein Discovery
  • Improves sales forecasts
  • Discovers patterns and opportunities in customer behavior
  • Automatic data and insight updates

Pricing Details

CRM Analytics is based on a paid subscription model that is billed per user per month (billed annually), with multiple tiers to match the needs of the team or organization, and this cost is typically in addition to the base Salesforce license. There is no perpetual free plan, but the company offers a limited free trial period that allows you to try out the analytics capabilities and integrate them into your workflow before committing to a paid subscription. Paid plans include CRM Analytics Growth at about $140 per user per month, offering built-in analytics, ready-made dashboards, and a data analytics engine, CRM Analytics Plus at about $165 per user per month, offering advanced capabilities such as Einstein Discovery for deeper analytics and higher predictions, and Revenue / Industry / Service Intelligence at around $250 per user per month, integrated with specialized business channels such as cloud solutions for sales, service or industry verticals. Please note that prices are indicative and may vary depending on company contracts and region, and it is recommended to contact the sales team for an accurate quote.