Features
- Manages tickets, live chat, email and help centers in one place
- Resolves simple requests automatically with AI Agents
- Suggests intelligent responses to support staff
- Automates workflows, routing and escalation
- Creates intelligent knowledge bases and customer self-service
- Provides customizable reports and dashboards to track key metrics
- Integrates with CRM systems and third-party tools
Pricing Details
Zendesk doesn't offer a permanent free plan, but it does offer a Free Trial for a limited time before moving to a paid subscription. Several paid plans are then available, starting with the basic plan suitable for small support teams, which includes ticket and email management with some limited automation at a relatively low price, then Suite Team as a mid-level plan that adds support for multiple channels such as chat, mail, and social media, along with basic AI features such as suggested responses and intelligent automation, followed by Suite Professional is the most commonly used, featuring AI Agents, advanced analytics, wider customization, and intelligent knowledge bases, making it suitable for companies with high ticket volume, and finally Suite Enterprise is the highest priced and often custom-priced, geared towards large organizations with advanced security features, full permission control, highly advanced reporting, and AI solutions customized to the needs of the business.