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Customer Support & CRM

Tools in Customer Support & CRM

1,128 tools

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  1. Inspectlet

    What does it do? Inspectlet is an advanced web analytics platform that focuses on "user behavior" rather than just hard numbers. It allows websites to video record visitor sessions, create heatmaps to identify the most engaging areas, and analyze forms to find out why users abandon before completing the registration process. The tool aims to help businesses improve their Conversion Rate through a scientifically accurate understanding of every user action.

  2. Qualtrics XM Platform

    Google Optimize is a Google tool that helps businesses test and improve the user experience on websites and apps by creating A/B, Multivariate, and retargeting experiments, so they can measure the performance of different pages, analyze user behavior, and then optimize content and designs to increase conversions and engagement

  3. Alchemer

    Alchemer Insights (within the Alchemer platform) is a tool that transforms data, survey responses and open feedback into intelligent insights and analytics that help teams understand what customers are really saying, by analyzing trends, sentiment and key points in the data, enabling companies to make faster and more accurate decisions to improve customer experience and internal operations

  4. Qualtrics XM

    Qualtrics XM is an experience management tool that helps companies and organizations collect and analyze experience data from customers, employees, products and brands, then turn that data into actionable insights and recommendations to improve engagement, increase satisfaction, increase loyalty and reduce issues before they escalate, using advanced analytics and artificial intelligence

  5. Typeform

    Typeform is a tool that creates interactive forms, questionnaires, and interactive conversations for users that collect data in an attractive and easy way, using a simple interface and beautiful designs that contribute to increasing participation and response rates, and supports integrations with multiple tools to analyze and export data.

  6. Help Scout

    Help Scout is a SaaS platform for customer service management via email, chat, and knowledge bases, designed for companies and teams that want to provide "humanized" professional support without the complexity of heavy ticketing systems. It focuses on making the support experience close to a regular email with high organizational and analytical power, integrating mail and chat conversations into a shared Inbox, and managing a Knowledge Base help center.

  7. Freshdesk Analytics

    Freshdesk Analytics is a reporting and analytics tool built into the Freshdesk platform that helps teams measure and monitor customer service performance with ready-made, customizable reports, customer engagement metrics, ticket volume, response times, customer satisfaction, and advanced data analytics to make data-driven decisions and improve the support experience.

  8. Zendesk Explore

    Zendesk Explore is an analytics and reporting platform dedicated to analyzing customer service and engagement data across channels, enabling businesses to create customizable reports and dashboards to understand performance, track key metrics, and make informed decisions to improve the customer experience.